General terms and conditions of business

scope

The following General Terms and Conditions (GTC) apply to all orders via our online shop.

Our online shop is aimed at all customers. Customers are people or companies who buy our products for private or commercial use.

Koki's World reserves the right to change the terms and conditions at any time.

Offer

The prices of the individual products are listed in Swiss francs (CHF) next to the product images on this homepage.

Since our products are lovingly made by hand, the final products may vary from those shown in the images. The images are therefore not binding for the conclusion of the purchase.

The online offer is intended exclusively for Switzerland.

Conclusion of contract

The contract for the purchase of our products is concluded by completing the order and confirming our general terms and conditions. You can add our products to your shopping cart without obligation and adjust your entries at any time before submitting your binding order. After the payment process, you will receive confirmation of your purchase.

The purchase contract is concluded with the company Koki's Welt.

delivery terms

In addition to the stated product prices, there are shipping costs. You can find detailed information about prices in the shipping information.

If acceptance is refused, the purchase remains binding and the purchase price is therefore owed; There will be no refund of the purchase price paid.

If you wish, you can pick up your order from us on site. Please contact kokiwelt99@gmail.com so that we can arrange an appropriate appointment.

Fresh products such as cakes can only be picked up on site

return

For hygiene and safety reasons, the purchased products cannot be returned.

pay

Payment in advance

After you have submitted your order, you will receive an order confirmation from us by email with our payment details. After receiving your payment we will process your order.

Credit card

If you pay by credit card, the payment is processed via the payment provider “Stripe”. The data required for this (card number, validity and verification number) is forwarded to the payment provider in encrypted form and cannot be viewed by the website operator. Stripe Payments Europe Ltd is certified according to the Industry Data Security Standard (PCI DSS) and is subject to the SafeHarbour agreement. The payment provider may transfer, process and store personal data outside the EU that is necessary to process the payment. Stripe is solely responsible for processing this data

 

Stripe Payments Europe Ltd

Block 4, Harcourt Centre

Harcourt Rd

Dublin 2

Ireland

 

Details about paying with Stripe can be found in the payment provider's terms and conditions and data protection regulations: https://stripe.com/de/terms

TWINT

Data protection and transparency are very important to TWINT. You can find all information about data protection at the following link: https://www.twint.ch/datenschutz-app/

Retention of title

The products remain the property of Koki's Welt until full payment has been made. We are entitled to make a corresponding entry in the retention of title register

Transfer of benefit and danger

When our products are separated for transport, the benefits and risks are transferred to the buyer.

Warranty

Unless expressly agreed otherwise below, the statutory warranty law applies.

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

As soon as it is practicable in the normal course of business, you should check the condition of the item received and, if there are any defects for which the seller is responsible, you should notify the seller immediately. If you fail to do this, the purchased item is deemed to have been approved, provided there are no defects that were not apparent during normal inspection. If such defects arise later, notification must be made immediately after discovery, otherwise the item is deemed to have been approved even with regard to these defects.

Our products are produced according to the guidelines of Agroscope Switzerland. By registering as an animal feed manufacturer with Agroscope Switzerland, we are authorized for the controlled production and sale of our products. We therefore guarantee that the labels and declarations are correct. We guarantee the quality of our products until the expiry of the best-before date.

Since our products are made from natural ingredients and produced by hand, images may differ from the final product.

Liability

Claims for damages arising from impossibility of performance, from breach of contract, from negligence in concluding the contract and from unlawful acts are excluded both against us and against our vicarious agents or vicarious agents, unless there is intentional or grossly negligent action. Any liability for damage caused to the customer due to improper handling and storage, non-compliance with the cold chain, damage, loss, misuse, etc. after self-collection or after handover for shipping is expressly excluded. Any liability for consequential damages resulting from the use of the products is rejected, particularly with regard to non-compliance with the storage recommendations

Applicable Law and Jurisdiction

These general terms and conditions and all legal relationships with Koki's World are subject exclusively to Swiss law. The court sand is Bern.